Yesterday's Transnational Perspectives on Culture and Collaboration to Improve Population Health panel provided insight into the strategies healthcare providers are implementing to address the population needs of today and the challenges faced. While the U.S. healthcare system may be the most expensive in the world, Sir Malcolm Grant, Founding chairman of the National Health Services of England, pointed out that healthcare systems worldwide are facing similar challenges due to longer lifespans and shifting demographics and other factors. The panel members spoke to the need to collaborate across entities to identify and implement structures that are centered on outcomes rather than rewarding healthcare providers based on the number of procedures and visits. Rather than treating individual symptoms, whole person health is critical and requires designing healthcare delivery systems and facilities around a whole person process. As an example; Steve Purves, CEO Maricopa Integrated Health System, is doubling investment in behavioral health and sees an opportunity to use artificial intelligence to link vulnerable patients to social services. Bob Meyer, CEO Phoenix Children's Hospital is focused on how to coordinate care across a patient's entire life; from inception to adult care.
There are plenty of barriers to getting to a better state. Wyatt Decker, Mayo Clinic, pointed out artificial intelligence and genomics could be hugely helpful in reducing costs while improving outcomes. But there is a gap between the knowledge provided by these technologies and implementation of the knowledge to improve an outcome. Until physicians have a process for what to do with the data provided by these technologies, no value is delivered. Additionally, barriers such as costly mega-sized hospitals, out-dated technology, silo'd payment structures, inter-operability of data, and culture impedes progress. Tom Betlach, Arizona Health Care Cost Containment System, pointed out that shifting the design of healthcare delivery sometimes means that the healthcare organization has to do the right thing now, assuming the costs rather than waiting for policy changes. And, deeply embedded cultures reluctant to adopt new technologies due to perceived risk slow down new initiatives. Linda Hunt's, CEO Dignity Health Arizona, call to action: "We have a workforce trained in old ways. We need to help them think differently...they need to be educated differently."
I am proud to be a part of ASU's Master of Healthcare Innovation as we strive to prepare students to take on a transformative role in healthcare. Thanks to ASU's Knowledge Enterprise Development for pulling together this panel of leaders in Arizona's Healthcare and providing a collaborative opportunity to ASU and the healthcare community.
is passionate about empowering organizations to re-imagine and revolutionize their business through digital transformation. Janet helps clients develop value driven digital transformation strategies that start with the question of "why"and gets realized through solid strategies for around "what" and "how".